Privacy Policy

Last updated: June 3, 2026

This Privacy Policy explains how Aroma Sentia Marketing (“Aroma Sentia”, “we”, “us” or “our”) collects, uses and protects personal data when you visit https://staging.aromasentia.com, create an account, place an order, contact us, subscribe to marketing, or interact with our website, catalogue and advertising channels.

This policy is intended for customers and visitors in the European Union, the United Kingdom and other countries where we make our products available. It should be read together with our Cookie Policy, Terms & Conditions, Return Policy and Shipping & Delivery page.

1. Who is responsible for your data?

The data controller for this website is Aroma Sentia Marketing. For privacy questions or requests, contact us at info@aromasentia.com. If you contact us, please include enough information for us to identify your request, but do not send unnecessary sensitive information.

2. Personal data we collect

Depending on how you use our website, we may collect:

Contact details such as name, email address, phone number, billing address and shipping address.
Order information such as products purchased, order value, delivery method, payment status, returns and customer service history.
Account information if you create an account, including login details and saved addresses.
Payment-related information handled by our payment providers. We do not store full card numbers on our website.
Technical data such as IP address, browser type, device type, language, pages visited, referral URLs, approximate location and cookie identifiers.
Communication data when you contact us by email, forms, chat, WhatsApp or social media.
Marketing preferences, consent choices and newsletter subscription status.

3. Why we use personal data

We use personal data for the following purposes:

To process, confirm, ship and deliver orders.
To manage payments, refunds, returns and fraud prevention.
To provide customer support and respond to enquiries.
To create and manage customer accounts.
To comply with tax, bookkeeping, consumer protection and other legal obligations.
To operate, secure and improve the website.
To analyse website performance and improve products, content and user experience.
To send newsletters or marketing messages where you have subscribed or where permitted by law.
To measure and improve advertising campaigns, including product catalogue and remarketing activity, only where required consent has been given.

4. Legal bases

We process personal data only when we have a legal basis, including: performance of a contract when we fulfil your order; legal obligation for bookkeeping, tax and compliance; legitimate interests in running a secure ecommerce website and supporting customers; and consent for optional cookies, analytics, advertising, personalised marketing and newsletters where consent is required.

5. Cookies, analytics and marketing technologies

We use cookies and similar technologies for website functionality, shopping cart operation, security, analytics and marketing. Non-essential cookies are managed through our consent banner. You can change or withdraw consent at any time through the consent settings on the website. More detail is available in our Cookie Policy.

Our website may use Google Analytics, Google Tag Manager, Pinterest, Meta/Facebook, Instagram and similar technologies to understand website usage and measure campaigns. Marketing tags, including Pinterest tracking, should only be used after marketing consent where such consent is required.

6. Pinterest catalogue and advertising

We may submit product information to Pinterest Catalogues so our products can appear as product pins or shopping content. This product feed may include product identifiers, titles, descriptions, prices, availability, images and product URLs. If you interact with our Pinterest content or allow marketing cookies on our website, Pinterest may process data according to its own privacy policy. You can manage advertising preferences through Pinterest and through our consent banner.

7. Who we share data with

We share personal data only when necessary with trusted service providers and partners, such as:

Website, hosting, security, cache and technical service providers.
WooCommerce/WordPress-related services used to run the webshop.
Payment providers such as WooPayments, PayPal and other checkout providers available on the website.
Shipping, fulfilment and logistics partners.
Email, customer support, review, chat or newsletter tools where used.
Analytics and advertising providers such as Google, Pinterest and Meta/Facebook, subject to consent where required.
Professional advisers, authorities or regulators where required by law.

These parties may process data as independent controllers or as processors acting on our instructions, depending on the service.

8. International transfers

Some providers may process data outside your country, including outside the European Economic Area. Where required, we rely on appropriate safeguards such as adequacy decisions, Standard Contractual Clauses or other lawful transfer mechanisms.

9. How long we keep data

We keep personal data only as long as necessary for the purposes described in this policy. Order and accounting records are usually kept for the period required by tax and bookkeeping laws. Customer service records are kept as long as needed to resolve enquiries and protect legal rights. Consent and cookie records are kept according to our consent management settings. Marketing subscription data is kept until you unsubscribe or withdraw consent.

10. Your rights

Depending on your location, you may have the right to request access to your personal data, correction, deletion, restriction, objection, portability, and withdrawal of consent. You may also have the right to lodge a complaint with your local data protection authority.

To exercise your rights, contact info@aromasentia.com. We may need to verify your identity before responding.

11. Security

We use technical and organisational measures designed to protect personal data against unauthorised access, loss, misuse or alteration. No online service can be guaranteed completely secure, but we work to keep our systems, plugins and payment processes protected.

12. Children

Our website is not directed at children. We do not knowingly collect personal data from children for marketing purposes.

13. Changes to this policy

We may update this Privacy Policy from time to time. The latest version will be published on this page with an updated date.

14. Contact

For privacy questions, contact Aroma Sentia Marketing at info@aromasentia.com.